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Documentation

Delete your account

Permanently remove the hosting account and linked hosting data after backing up anything important.

Before deleting

  • Download every Discord bot and web hosting file you need.
  • Download available Pterodactyl backups.
  • Save invoices or billing records you need from Stripe.
  • Cancel any monthly subscription in Stripe when applicable.
  • Understand that server and account deletion cannot be undone.

Delete the account

  1. 1
    Open Settings.
  2. 2
    Choose Security.
  3. 3
    Scroll to Delete Account.
  4. 4
    Press the red Delete Account button and confirm the browser warning.
  5. 5
    When 2FA is enabled, complete the fresh 2FA confirmation.
  6. 6
    The hosting account and linked hosting data are removed and the site logs you out.
Be careful

Do not use account deletion to solve a login or server problem. Open a support ticket first when you may need the account restored or investigated.